Whether you are looking to take your first steps into auto retail sector, are managing an auto retail department, overseeing the entire auto retail store or need to recruit or train an auto retail team, the competency framework offers you guidance on what the national standards are for successful auto retail profession.
Understand all the elements that make up a successful auto retail professional in the framework overview. Three key areas of auto retail competency; technical, business and behavioral skills, are underpinned by an individual's personal character and commitment.
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The skills an auto retail professional needs over their career varies according to seniority. The competencies have been benchmarked and mapped to four job levels; tactical, operational, managerial and strategic.
The skills an auto retail professional needs over their career varies according to their function centers. The competencies have been benchmarked and mapped to four function centers; sales, finance and insurance, fixed operations and parts.