Reimagining Auto Finance Operations and Collections
Thursday, September 14, 2017 4:00 - 5:00 PM EST GoToMeeting
Outline For most auto lenders, the recent rise in delinquency and losses were anticipated and have been considered a “return to normal” to pre-recession levels. Times have changed however, and the handling of collections accounts has to evolve and adapt to a “new normal”. During this webcast, we’ll explore some of the areas auto lenders are focusing on to drive operational efficiency, enhance customer satisfaction, and advocate a culture of compliance, including:
Data models, analytics and automation, such as dynamic scoring and segmentation strategies, inbound call routing, self-cure analytics, and proactive loss mitigation strategies;
Customer contact strategies that build customer satisfaction and loyalty such as customer channel preferences, dialer calibration, best-time-to-contact scenarios, and self-service options;
Process optimization to improve the collections cost structure by working smarter, not harder (gone are the days of “hammering down” delinquency); and
Aligning collections activities with collection laws and regulations and evolving regulatory expectations.